Shipping Policy

At Blaew, we are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Please read this policy carefully before placing your order.

Shipping Coverage

Blaew currently ships within the United Kingdom.

Orders are delivered to the customer’s address provided at checkout.

We currently do not offer international shipping.

Free Shipping

We offer free shipping on all orders within the United Kingdom.

There are no additional standard shipping charges at checkout.

Order Cut-Off Time

Our order cut-off time is 5:00 PM.

Timezone: Greenwich Mean Time / London time.

Orders placed after the cut-off time may begin processing on the next business day.

Order Processing

Once your order has been placed successfully, you will receive an order confirmation by email.

Before shipment, every order may go through several stages, including:

• Order verification
• Payment confirmation
• Quality inspection
• Packaging
• Dispatch preparation

This process helps ensure that every customer receives the correct products in good condition.

Handling Time

Orders are typically prepared for shipment within 1 to 3 business days.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Transit Time

After your order has been dispatched, the estimated transit time is 4 to 9 business days.

Shipments are handled Monday through Friday, excluding weekends and public holidays.

Transit time begins once your order has left our warehouse and has been handed over to the delivery carrier.

Total Estimated Delivery Time

The total estimated delivery time is 5 to 12 business days.

This includes:

• Handling time: 1 to 3 business days
• Transit time: 4 to 9 business days
• Total delivery time: 5 to 12 business days

Actual delivery times may vary depending on your location within the United Kingdom, courier operations, weather conditions, public holidays, peak shopping periods, or unexpected transportation delays.

While we aim to deliver every order within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Warehouse Information

Orders are processed through our warehouse located at:

Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom

Order Confirmation

After completing your purchase, you will receive an order confirmation email containing a summary of your order.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder before contacting our customer support team.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

Where available, this email will include tracking information so you can monitor the progress of your delivery.

Please note that tracking information may take 24 to 72 hours to become active after your package has been shipped.

Tracking Your Order

If tracking is available for your shipment, you can use the tracking number provided in your shipping confirmation email.

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

If your tracking information has not updated for several days, please contact our customer support team for assistance.

Delivery Attempts

If no one is available to receive your package, the delivery carrier may:

• Attempt delivery again
• Leave the package in a safe location where appropriate
• Deliver to a nearby collection point
• Leave instructions for rearranging delivery

Delivery procedures may vary depending on the courier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your:

• Full name
• Delivery address
• Postal code
• Telephone number
• Email address

Blaew cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will make every reasonable effort to update your shipping information before your order is processed or dispatched.

Once an order has been shipped, we may no longer be able to modify the delivery address.

Delivery Delays

Although we work closely with our delivery partners to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

• Severe weather conditions
• Transportation disruptions
• Public holidays
• High seasonal demand
• Technical issues affecting courier operations

If your order has not arrived within the estimated delivery timeframe of 5 to 12 business days, please contact us so we can investigate the shipment with the delivery carrier.

Lost Packages

If you believe your package has been lost during transit, please contact us as soon as possible.

We will investigate the shipment with the delivery carrier and work to resolve the issue promptly.

Depending on the outcome of the investigation, an appropriate solution may include a replacement shipment or a refund.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after receiving the package.

To help us assess the issue quickly, please provide:

• Your order number
• Clear photographs of the damaged item
• Photos of the shipping packaging
• A description of the damage

We will review the information and work with you to provide a suitable resolution.

Missing Items

If your order arrives with missing items, please contact us promptly.

Please include:

• Your order number
• The missing product or products
• Any supporting photographs if applicable

Our customer support team will investigate and assist you in resolving the issue.

Refused Deliveries

If a shipment is refused without prior communication or returned due to an incorrect delivery address, additional processing time may be required before a refund or reshipment can be arranged.

Customers are encouraged to contact us before refusing a shipment whenever possible.

Multiple Packages

Orders containing multiple items may occasionally be shipped in separate packages.

If this occurs, each package may arrive on different dates depending on warehouse processing and courier routing.

Where available, tracking information will be provided for each shipment.

Shipping Restrictions

We reserve the right to decline or cancel orders where delivery is not possible due to logistical, legal, or operational reasons.

If this occurs, any payment received will be refunded in full.

Returns Shipping Address

Approved returns should be sent to:

Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom

Please contact us before returning any item so we can provide the correct return instructions and coordinate the return process.

Customer Support

If you have any questions regarding your shipment or need assistance with your order, please contact our customer support team.

Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom

Email: info@blaew.net
Phone: +44 20 8731 8602

Customer support hours:

Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed

Timezone: Greenwich Mean Time / London time

We are committed to providing prompt, professional support and will do our best to respond to all shipping enquiries during our business hours.