Shipping policy

At Blaew, we are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Please read this policy carefully before placing your order.

Shipping Coverage

Blaew currently ships throughout the United Kingdom.

We are continuously working to expand our delivery network and may offer shipping to additional destinations in the future.

If we are unable to deliver to your address, we will notify you as soon as possible and issue a full refund if your order cannot be fulfilled.

Free Shipping

We are pleased to offer Free Shipping on all eligible orders within the United Kingdom.

There is no minimum purchase requirement unless otherwise stated during promotional campaigns.

Any special delivery services or optional shipping upgrades, if offered, may be subject to additional charges.

Order Processing

Once your order has been placed successfully, you will receive an order confirmation by email.

Our team begins preparing your order as quickly as possible.

Before shipment, every order goes through several stages, including:

Order verification
Payment confirmation
Quality inspection
Packaging
Dispatch preparation

This process helps ensure that every customer receives the correct products in excellent condition.

Handling Time

Orders are typically prepared for shipment within 1 to 3 business days.

Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the next available business day.

During busy periods, such as seasonal sales or holidays, handling times may occasionally be extended. If significant delays occur, we will notify affected customers whenever possible.

Shipping Time

After your order has been dispatched, the estimated shipping time is:

4 to 9 business days

Shipping times begin once your order has left our warehouse and has been handed over to the delivery carrier.

Estimated Delivery Time

Most customers receive their orders within:

5 to 12 business days

Actual delivery times may vary depending on:

Delivery destination
Courier operations
Weather conditions
Public holidays
Peak shopping seasons
Unexpected transportation delays

While we strive to deliver every order within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Warehouse Information

Orders are processed and returned through our warehouse located at:

Blaew

476 Finchley Rd

London NW11 8DE

United Kingdom

Order Confirmation

After completing your purchase, you will receive an order confirmation email containing a summary of your order.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder before contacting our customer support team.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

Where available, this email will include tracking information so you can monitor the progress of your delivery.

Please note that tracking information may take up to 48 hours to become active after your package has been shipped.

Tracking Your Order

If tracking is available for your shipment, you can use the tracking number provided in your shipping confirmation email.

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

If you believe your tracking information has not updated for an unusually long period, please contact our customer support team for assistance.

Delivery Attempts

If no one is available to receive your package, the delivery carrier may:

Attempt delivery again.
Leave the package in a safe location where appropriate.
Deliver to a nearby collection point.
Leave instructions for rearranging delivery.

Delivery procedures may vary depending on the courier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your:

Full name
Delivery address
Postal code
Telephone number
Email address

Blaew cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you need to change your delivery address after placing an order, please contact us immediately.

We will make every reasonable effort to update your shipping information before your order is dispatched.

Once an order has been shipped, we may no longer be able to modify the delivery address.

Delivery Delays

Although we work closely with our delivery partners to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

Severe weather conditions
Transportation disruptions
Public holidays
High seasonal demand
Customs or regulatory inspections where applicable
Technical issues affecting courier operations

We appreciate your patience should these situations arise.

Lost Packages

If you believe your package has been lost during transit, please contact us as soon as possible.

We will investigate the shipment with the delivery carrier and work to resolve the issue promptly.

Depending on the outcome of the investigation, an appropriate solution may include a replacement shipment or a refund.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of receiving the package.

To help us assess the issue quickly, please provide:

Your order number
Clear photographs of the damaged item
Photos of the shipping packaging
A description of the damage

We will review the information and work with you to provide a suitable resolution.

Missing Items

If your order arrives with missing items, please contact us promptly.

Please include:

Your order number
The missing product(s)
Any supporting photographs if applicable

Our customer support team will investigate and assist you in resolving the issue.

Refused Deliveries

If a shipment is refused without prior communication or returned due to an incorrect delivery address, additional processing time may be required before a refund or reshipment can be arranged.

Customers are encouraged to contact us before refusing a shipment whenever possible.

Multiple Packages

Orders containing multiple items may occasionally be shipped in separate packages.

If this occurs, each package may arrive on different dates depending on warehouse processing and courier routing.

You will be notified if multiple shipments are required.

Shipping Restrictions

We reserve the right to decline or cancel orders where delivery is not possible due to logistical, legal, or operational reasons.

If this occurs, any payment received will be refunded in full.

Customs and Import Charges

For orders delivered within the United Kingdom, customers generally will not incur additional customs duties or import charges.

If shipping policies change in the future or international shipping becomes available, any applicable customs charges will be communicated during checkout where possible.

Force Majeure

Blaew shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Severe weather
Government restrictions
Public health emergencies
Labour disputes
Transportation interruptions
Power outages
Internet service disruptions

During such events, we will make every reasonable effort to keep customers informed and fulfil orders as quickly as circumstances allow.

Customer Support

If you have any questions regarding your shipment or need assistance with your order, please contact our customer support team.

Blaew

476 Finchley Rd

London NW11 8DE

United Kingdom

Email: info@blaew.net

Phone: +44 20 8731 8602

Customer Support Hours (GMT)

Monday to Friday: 09:00 – 17:00

Saturday & Sunday: Closed

We are committed to providing prompt, professional support and will do our best to respond to all shipping enquiries during our business hours.