Refund Policy

At Blaew, we want you to shop with confidence. We understand that sometimes a product may not be exactly what you expected, and we aim to make the return, exchange, and refund process as simple and transparent as possible.

Please read this Refund Policy carefully before requesting a return.

Our 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

You may request a return within 30 days of receiving your order.

Returns requested after the 30-day period may not be accepted.

We accept returns for both defective and non-defective products, provided the return conditions are met.

Return Shipping Costs

The customer is responsible for the cost of the return shipping label or return postage.

We do not charge any restocking fees.

Please do not send products back without first contacting our customer support team, as this may delay the processing of your return.

Return Eligibility

To qualify for a refund, returned items must meet the following conditions:

• Returned within 30 days of delivery.
• Unused and unworn.
• In new and original condition.
• Free from stains, odours, damage, or alterations.
• Returned with original tags attached where applicable.
• Returned in the original packaging whenever possible.
• Proof of purchase or an order number must be provided.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To begin a return, please contact our customer support team with the following information:

• Full name
• Order number
• Email address used for the order
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide detailed return instructions.

Contact Information

Blaew
Email: info@blaew.net
Phone: +44 20 8731 8602

Customer support hours:

Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed

Timezone: Greenwich Mean Time / London time

Return Address

Approved returns should be sent to:

Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom

Please wait for return authorization before sending any items.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved:

• Your refund will be processed within 10 business days.
• The refund will be issued using the original payment method used for the purchase.
• You will receive confirmation once the refund has been completed.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

If you have not received your refund after the processing period, we recommend contacting your bank or payment provider before reaching out to our support team.

Original Shipping Charges

Blaew offers free standard shipping within the United Kingdom.

If additional delivery services were purchased separately, these charges may not be refundable unless required by applicable consumer protection laws.

Incorrect Items

If you receive an item that differs from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• Photos of the received item
• A brief description of the issue

Once verified, we will work with you to arrange an appropriate solution, which may include an exchange, replacement, or refund.

Damaged or Defective Items

We carefully inspect products before shipment. However, if your order arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the damaged item
• Photos of the packaging if applicable
• A description of the problem

After reviewing the information, we will determine the most appropriate resolution, such as a replacement, exchange, or refund.

Items That Cannot Be Returned

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return, including:

• Products showing signs of wear or use.
• Items that have been washed.
• Products that have been altered after delivery.
• Items intentionally damaged after receipt.
• Products returned without significant components or accessories where applicable.
• Returns submitted after the 30-day return period.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Exchanges

We accept exchanges.

If you wish to exchange an item for a different size or another available product, please contact our customer support team before sending the item back.

Exchanges are subject to product availability.

If your preferred replacement is unavailable, we may offer an alternative item or a refund where appropriate.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before they have been processed or dispatched.

Once an order has been processed or dispatched, it can no longer be cancelled. In this case, you may request a return after delivery in accordance with this Refund Policy.

Refused Deliveries

If a shipment is refused without prior communication or returned because incorrect delivery information was provided, additional processing may be required before a refund can be issued.

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

Late or Missing Refunds

If your refund has been approved but you have not yet received it:

• Check your bank account again.
• Contact your credit card provider or payment provider.
• Contact your bank, as processing times may vary.
• If the refund still has not appeared after these steps, please contact our customer support team.

We will assist you in tracking the refund status.

Fraud Prevention

To protect both our customers and our business, refunds may be refused if we identify evidence of:

• Fraudulent activity.
• Abuse of the return policy.
• Repeated unreasonable return behaviour.
• Returned items that do not match the original purchase.

Each case is reviewed individually to ensure fairness.

Consumer Rights

This Refund Policy is intended to complement your rights under applicable consumer protection legislation.

Nothing contained within this policy limits or excludes any statutory rights available to consumers under the laws of England and Wales or other applicable laws.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or operational procedures.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is happy to help.

Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom

Email: info@blaew.net
Phone: +44 20 8731 8602

Customer support hours:

Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed

Timezone: Greenwich Mean Time / London time

We are committed to handling every return request fairly, efficiently, and with the highest level of customer care.