Frequently Asked Questions
Frequently Asked Questions
Welcome to the Blaew Frequently Asked Questions page. We have answered some of the most common questions about ordering, shipping, returns, payments, and our products. If you cannot find the information you are looking for, our customer support team will be happy to assist you.
Orders
How do I place an order?
Simply browse our collection, select your preferred size and quantity, then add the item to your cart. When you are ready, proceed to checkout, enter your shipping details, choose your payment method, and complete your purchase.
Can I change my order after it has been placed?
If your order has not yet entered the shipping process, we may be able to make changes. Please contact us as soon as possible.
Once an order has been processed or dispatched, changes may no longer be possible.
Can I cancel my order?
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, you may request a return within our 30-day return period after delivery.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing your order details.
If you do not receive it, please check your spam or junk folder before contacting us.
Shipping
Where do you ship?
We currently ship within the United Kingdom.
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom.
There are no additional shipping charges at checkout.
What is your order cut-off time?
Our order cut-off time is 5:00 PM.
Timezone: Greenwich Mean Time / London time.
Orders placed after the cut-off time may begin processing on the next business day.
How long does order processing take?
Orders are typically processed within 1 to 3 business days.
Orders are processed Monday to Friday, excluding weekends and public holidays.
How long does shipping take?
After dispatch, transit time usually takes 4 to 9 business days.
Shipments are handled Monday to Friday, excluding weekends and public holidays.
How long will delivery take?
The total estimated delivery time is 5 to 12 business days.
This includes:
Handling time: 1 to 3 business days
Transit time: 4 to 9 business days
Total delivery time: 5 to 12 business days
Delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our control.
Do you ship on weekends?
Orders are processed Monday through Friday.
Orders placed during weekends or public holidays will begin processing on the next business day.
Can shipping be delayed?
Occasionally, yes. Unexpected delays caused by weather, courier operations, public holidays, or other circumstances outside our control may affect delivery times.
Will I receive tracking information?
Yes. If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.
Please allow 24 to 72 hours for tracking information to become active.
My tracking has not updated. What should I do?
Tracking updates are provided by the courier and may occasionally take time to refresh.
If your tracking has not updated for several days, please contact our customer support team and we will assist you.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
You may request a return within 30 days of receiving your order, provided the item meets our return eligibility requirements.
We accept returns for both defective and non-defective products.
What condition must the item be in?
Returned items must be unused, in new condition, and returned with the original packaging where possible.
Proof of purchase or an order number must be provided.
Are returns free?
No. The customer is responsible for the cost of the return shipping label or return postage.
We do not charge any restocking fees.
How do I start a return?
Please contact our customer support team with:
Your order number
Your full name
The reason for your return
Photographs, if the item is damaged, defective, or incorrect
Our team will provide return instructions.
Where should returns be sent?
Approved returns should be sent to:
Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom
Please contact us before returning any item so we can coordinate the return process.
How long does it take to receive my refund?
Approved refunds are processed within 10 business days after your returned item has been received and inspected.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Can I exchange an item?
Yes. We accept exchanges.
If you would like a different size or another available item, please contact us before sending your item back. We will check product availability and help coordinate the exchange process.
What if my item arrives damaged?
Please contact us as soon as possible after delivery.
Include your order number and photographs of the damaged item and packaging so we can investigate and resolve the issue as quickly as possible.
What if I receive the wrong item?
If you receive an incorrect product, please contact us immediately.
We will review the issue and provide a suitable solution, such as a replacement, exchange, or refund.
Payments
Which payment methods do you accept?
We currently accept secure payments through PayPal.
Is it safe to pay on your website?
Yes. Payments are securely processed using trusted payment technology designed to protect your personal and financial information.
Blaew does not store your complete payment details.
When will I be charged?
Your payment is processed at the time your order is placed.
Orders begin processing after payment has been successfully confirmed.
Products
How do I choose the correct size?
We recommend reviewing the size information provided on each product page before placing your order.
If you are unsure which size to choose, please contact our customer support team for guidance.
Will the product look exactly like the photos?
We make every effort to display our products accurately.
However, colours may appear slightly different depending on your screen settings and lighting conditions.
Are your products inspected before shipping?
Yes. Every order is checked during our preparation process to help ensure it meets our quality standards before being dispatched.
Customer Support
How can I contact Blaew?
You can reach us using the following contact details:
Email: info@blaew.net
Phone: +44 20 8731 8602
Customer support hours:
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed
Timezone: Greenwich Mean Time / London time
How quickly will I receive a response?
We aim to respond to all enquiries as quickly as possible during our business hours.
Response times may be slightly longer during weekends, public holidays, or periods of high enquiry volume.
General Questions
Where is Blaew located?
Our business, warehouse, and returns address is:
Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom
Can I send my return without contacting you first?
No. Please contact us before returning any item so we can provide the correct return instructions and ensure your return is processed efficiently.
What happens if my package is lost?
If you believe your package has been lost, please contact us as soon as possible.
We will investigate the shipment with the delivery carrier and work to resolve the issue promptly.
Do you update your policies?
Yes. From time to time, we may update our policies to reflect changes in our services, business practices, or legal requirements.
The latest versions will always be available on our website.
Still Need Help?
If your question is not answered here, we would be happy to assist you.
Blaew
476 Finchley Rd
London NW11 8DE
United Kingdom
Email: info@blaew.net
Phone: +44 20 8731 8602
Customer support hours:
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed
Timezone: Greenwich Mean Time / London time
Our team is committed to providing friendly, professional, and timely support to help make your shopping experience with Blaew as smooth as possible.